FAQ2021-02-28T21:00:57-05:00
How long do I have to pay my bill?2021-02-24T12:02:32-05:00

Uninsured patients pay a sliding fee scale based on their income and the size of their family. It is recommended that you come in 15 minutes prior to your scheduled appointment to determine eligibility with one of our Patient Service Representatives.

How do I request an interpreter?2021-02-24T12:01:05-05:00

We have Spanish-speaking interpreters on-site, but can provide other languages via translation services.

Can I walk in without a scheduled appointment?2021-02-23T13:58:55-05:00

While we encourage patients to make appointments, you may have a longer wait time if you prefer to walk-in.  Although we will evaluate your condition if you walk-in without an appointment, you may have a longer wait time since patients with appointments will be seen first.

True Health offers Express services at 3 of our facilities for acute care:

  • Casselberry
  • Lake Underhill
  • Southside
How can I get a copy of my records?2021-02-23T13:49:51-05:00

True Health patients can view their patient electronic health records online using our new Patient Portal located HERE.

What is a medical home?2020-11-04T12:13:16-05:00

A medical home, also known as the patient-centered medical home (PCMH), is a team-based health care delivery model led by a health care provider to provide comprehensive and continuous medical care to patients with a goal to obtain maximal health outcomes.

What is True Health’s philosophy of care?2020-11-04T12:12:42-05:00

We believe that high-quality, comprehensive healthcare should be available to all patients and families that need it which is why we are pleased to accept many insurances as well as take patients on a sliding scale. As a patient-focused healthcare provider and medical home, we believe in putting patients first. What this means is that we ensure:

  • We have a relationship with patients.
  • We communicate with patients.
  • We discuss their health problems and concerns.
  • Patients are aware of their care options 24 hours a day, 365 days a year.
  • Patients are aware of their rights and have access to their records.
  • We provide comprehensive care, self-management, and patient education.
Does True Health host any medical students from area universities?2020-11-04T12:11:12-05:00

We certainly do!  True Health is dedicated to the utmost care of our patients both now and for years to come, and as such, we help usher in the next generation of medical professionals by serving as a training center for Medical Students (from the University of Central Florida, Nova Southeastern University, the University of South Florida, Florida State University, and Lake Erie College of Osteopathic Medicine), Nursing Students (from the University of Central Florida and Nova Southeastern University), ARNP students (University of Central Florida and University of South Florida), Pharmacy students (University of Florida and Nova Southeastern University), Physician Assistant students (Nova Southeastern University), and Dental students (Concorde Career Institute).

Who do I contact if I have a complaint or other issue I’d like to see addressed?2020-11-04T12:10:33-05:00

We’re sorry if anything interfered with your experience at True Health.  If you’d like to lodge a complaint, please contact Inez DeJesus, our Patient Services Coordinator, at 407-322-8645 ext. 1073 or email us at info@mytruehealth.org.

What can I expect to pay?2020-11-04T12:09:35-05:00

A copayment will be collected at the time of your office visit. The payment amount is according to your health insurance plan. Some plans are subject to an annual deductible. Please contact your insurance carrier for questions or concerns specific to any out of pocket expenses. For patients utilizing our sliding fee scale, payment is based on household income and family size.

What if I don’t have insurance?2020-11-04T12:08:44-05:00

Uninsured patients pay a sliding fee scale based on their income and the size of their family. It is recommended that you come in 15 minutes prior to your scheduled appointment to determine eligibility with one of our Patient Service Representatives. Please bring the following documentation to your appointment.

Identification Needed:

  •  Valid Photo Identification

Income Documentation:

  • Income tax returns for the past year with W2’s and Schedules OR
  • Three (3) most recent paycheck stubs for each working member of the family OR
  • Unemployment check stub or the determination letter

As Appropriate:

  • Workerman’s Compensation (SSI) Income
  • SSI (Supplemental Security) Income
  • Child Support/Alimony
  • Full time student documentation (verification letter from school with credit hours and expiration date)
Do you take insurance? What about Medicaid and Medicare?2020-11-04T12:07:04-05:00

We accept most major medical and dental insurances, as well as Medicare, Medicaid and most Medicaid HMOs.  Among the insurances we accept are:

Commercial:

  • Aetna
  • Ambetter PPO
  • Avmed Plans
  • Cigna
  • Deland City Emply only (limited to certain groups) (NO Podiatry/ OB-GYN)
  • First Health/ Coventry
  • FL Blue (BCBS)
  • Florida Healthcare Plans
  • United Healthcare
  • Tricare

Medicaid:

  • Aetna Better Health Medicaid HMO (Healthy Kids)
  • Amerigroup Medicaid HMO
  • CMS Kids Medicaid HMO
  • Magellan Medicaid HMO
  • Molina Medicaid HMO
  • Prestige Medicaid HMO
  • Staywell Medicaid HMO
  • Sunshine Medicaid HMO
  • Traditional Medicaid
  • United Healthcare Medicaid HMO

Medicare:

  • AARP Medicare Complete
  • Aetna Medicare Advantage
  • BCBS Medicare Advantage
  • Careplus
  • Humana Medicare Advantage PPO
  • Sunshine Medicare Advantage (Allwell)
  • Traditional Medicare
  • United Healthcare Medicare Advantage
  • Wellmed Medicare Advantage

Dental:

  • Advantica Dental
  • Aetna Dental
  • Ameritas Dental
  • Argus Dental (for Kids)
  • Assurant Dental
  • BCBS Dental
  • Cigna Dental
  • CMS Dental
  • Delta Dental
  • Dentaquest
  • Dentegra Dental
  • Envolve Dental
  • GEHA
  • Humana Dental
  • Liberty Dental (EPO/Child MCD)
  • MCNA Dental
  • Medicaid Dental
  • Metlife
  • Premier Dental
  • Tricare Dental
  • UHC Dental
What secondary care services do you provide?2020-11-04T12:02:13-05:00
  • Obstetrics and Gynecology
  • Podiatry
  • Dental
  • Behavioral Health
What primary care services do you provide?2020-11-04T12:00:31-05:00
  • Primary health care for children and adults (acute episodes and chronic conditions)
  • Physical exams
  • Primary gynecology
  • Diabetes screening and management
  • Blood pressure screening and management
  • TB screening and management
  • Immunizations
  • Family planning
  • Cancer screening
  • HIV screening
  • Health education
  • Nutritional guidance
  • Disease prevention
  • Help to stop smoking
  • Pharmacy on-site
  • Lab on-site
  • Interpreter services for the hearing impaired are provided.
  • Translation services
What are your hours of operation?2020-11-04T11:58:43-05:00

CENTER HOURS:

  • Monday: 8:00 am – 6:00 pm
  • Tuesday: 8:00 am – 6:00 pm
  • Wednesday: 8:00 am – 6:00 pm
  • Thursday: 8:00 am – 6:00 pm
  • Friday: 8:00 am – 12:00 pm

LAB HOURS ON SITE:

  • Monday: 8:00 am – 12:00 pm; 2:00 pm – 5:00 pm
  • Tuesday: 8:00 am – 12:00 pm; 2:00 pm – 5:00 pm
  • Wednesday: 8:00 am – 12:00 pm; 2:00 pm – 5:00 pm
  • Thursday: 8:00 am – 12:00 pm; 2:00 pm – 5:00 pm
  • Friday: 8:00 am – 11:00 am

PHARMACY HOURS ON SITE:

  • Monday: 8:00 am – 1:15 pm; 2:15 pm – 6:00 pm
  • Tuesday: 8:00 am – 1:15 pm; 2:15 pm – 6:00 pm
  • Wednesday: 8:00 am – 1:15 pm; 2:15 pm – 6:00 pm
  • Thursday: 8:00 am – 1:15 pm; 2:15 pm – 6:00 pm
  • Friday: 8:00 am – 12:00 pm
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